Privacy Policy

Welcome to our online platform. Your privacy is important to us at Emarat Mobile Solutions LLC. This Privacy Policy is designed to inform you about how we collect, use, disclose, and protect your personal information in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and other relevant privacy legislation.

Information We Collect

We collect personal information that you voluntarily provide when using our services, including but not limited to:

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• Contact details such as your name, postal address, and phone number.
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• Account credentials and login information for accessing our services.
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• Usage data relating to your interaction with our mobile internet services and platform.
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• Device information including IP addresses, device identifiers, and network data.
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• Data related to mobile network optimization, IoT connectivity, and enterprise mobile communication solutions.
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How We Use Your Information

Your information is used to:

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• Deliver, operate, and maintain the quality of our telecommunications and mobile internet services.
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• Optimize our 4G/5G network performance and support IoT and enterprise mobile communication solutions.
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• Respond to your inquiries, requests, and support needs.
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• Provide customer support and manage your account or subscription.
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• Comply with legal obligations and regulations.
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• Improve and personalize our online platform and services.
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Legal Basis for Processing

When processing your personal information, we rely on one or more of the following legal grounds:

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• Your consent where you have given it explicitly.
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• Performance of a contract to which you are a party.
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• Compliance with legal obligations.
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• Legitimate interests, such as improving services and network optimization, balanced against your rights and freedoms.
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Data Sharing and Disclosure

We may share your information with:

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• Service providers and partners who assist in operating our services, under strict confidentiality agreements.
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• Regulatory, law enforcement, or governmental authorities where required by law.
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• In case of business mergers, acquisitions, or asset sales, personal data may be transferred as part of the transaction.
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We do not sell your personal information to third parties for marketing purposes.

Data Retention

Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, or enforce agreements. Once no longer needed, your data will be securely deleted or anonymized.

Your Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal data:

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• Right to access the personal data we hold about you.
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• Right to rectify inaccurate or incomplete information.
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• Right to erase your personal data in certain circumstances ("right to be forgotten").
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• Right to restrict or object to certain processing activities.
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• Right to data portability to receive your data in a structured, common format.
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• Right to withdraw consent at any time where processing is based on consent.
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To exercise any of these rights, please contact us via our physical address provided below.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our online platform may use cookies and similar technologies to enhance user experience, analyze site traffic, and tailor our services. You can control cookie preferences through your browser settings. These technologies do not collect personal information directly without your consent.

International Data Transfers

Your personal data may be processed and stored in the United Arab Emirates and transferred to other countries where our service providers or partners operate. We ensure that appropriate safeguards are in place to protect your data as required by law.

Children\'s Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from minors without parental consent. If we become aware of data collected from a minor without verification of parental consent, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We encourage you to review this policy periodically for any updates.

Contact Information

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at our physical address: